Effective Date: January 01, 2025
At Ogige Microfinance Bank Limited, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our banking services, mobile applications, and website. By accessing or using our services, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect information to provide, improve, and protect our services. This includes:
a. Personal Information:
- Full name
- Contact details (e.g., phone number, email address, residential address)
- Date of birth
- National Identification Number (NIN) or other government-issued IDs
- Financial information, including bank account details, transaction history, and credit information
b. Non-Personal Information:
- Device details (e.g., IP address, browser type, operating system)
- Usage data from our mobile app and website (e.g., pages viewed, time spent on services)
c. Sensitive Information:
- Biometric data (e.g., fingerprints, facial recognition) for authentication purposes
2. How We Use Your Information
We use the collected information to:
- Process transactions and manage accounts
- Verify your identity and prevent fraud
- Provide customer support
- Improve our services and develop new features
- Comply with legal and regulatory requirements
- Conduct marketing and promotional campaigns with your consent
3. How We Share Your Information
We may share your information under the following circumstances:
a. With Third Parties:
- Payment processors, credit bureaus, and other financial institutions to facilitate transactions
- Service providers who assist in delivering our services (e.g., IT support, analytics)
b. With Regulatory Authorities:
- To comply with legal, tax, and regulatory obligations
c. With Your Consent:
- We will obtain your consent before sharing your information for purposes outside those listed above
4. How We Protect Your Information
We implement robust security measures to safeguard your data, including:
- Data encryption during transmission and storage
- Multi-factor authentication for account access
- Regular audits and system monitoring to detect unauthorized activities
- Access controls to restrict data exposure to authorized personnel only
5. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data we hold
- Correction: Request corrections to inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal and regulatory requirements
- Restriction: Limit the processing of your personal data in certain situations
- Data Portability: Request transfer of your data to another service provider
To exercise these rights, contact us at [Insert Contact Information].
6. Cookies and Tracking Technologies
Our website and mobile app use cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.
7. Retention of Information
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Once retention is no longer required, we securely delete or anonymize the information.
8. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will take steps to delete it.
9. International Data Transfers
If your data is transferred outside your country of residence, we ensure that adequate safeguards are in place to protect your information in accordance with applicable laws.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated to you via email or through notices on our website or mobile app. Please review the policy periodically for the latest updates.
11. Contact Us
For questions or concerns about this Privacy Policy or our data practices, contact us at:
- Email: enquiries@ogigemicrofinancebank.com
- Phone: 09162661784
- Address: #20 Market Road Alu Udele Nsukka, Enugu State
Acknowledgment
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.